We’re sorry to hear you’re experiencing issues. These can be the result of many factors. Typically, you can get the best experience with CENTURY, and minimise issues, by following these recommendations:
Refresh the page when an issue occurs
Use CENTURY on a single tab
Clear your cache or use in a private ‘incognito’ tab
Ensure you are using a compatible device/browser
If using on a tablet or phone, make sure it's in landscape mode
CENTURY is compatible with tablets and desktop computers which are currently supported by the following browsers:
To check the version of your browser please click here.
To check your internet speed, please click here.
To find out how to clear your cache, please click here.
Reporting Glitches:
If this problem persists, please follow the below steps to ‘inspect’ your browser so our tech team can look in more detail. It may look a little technical but it only takes around 1 minute to perform.
- Return to the area of the platform experiencing the problem
- Right click on the screen and select ‘Inspect’
- Refresh the page
- Select ‘Console’
- Take a screenshot of the information displayed — you may need to scroll down
- Select 'Network'
- Take a screenshot of the information displayed — you may need to scroll down
- Send this back to us
Please see the below video for a step by step guide on how to report glitches: