TABLE OF CONTENTS
We’re sorry to hear you’re experiencing issues. These can be the result of many factors. Typically, you can get the best experience with CENTURY, and minimise issues, by following these recommendations:
Refresh the page when an issue occurs
Use CENTURY on a single tab
Clear your cache or use in a private ‘incognito’ tab
Ensure you are using a compatible device/browser
If using on a tablet or phone, make sure its in landscape mode
CENTURY is compatible with tablets and desktop computers which are currently supported by the following browsers:
To check the version of your browser please click here.
To check your internet speed, please click here.
To find out how to clear your cache, please click here.
Reporting Glitches:
If this problem persists, please follow the below steps to ‘inspect’ your browser so our tech team can look in more detail. It may look a little technical but takes around 1 minute to perform.
- Return to the area of the platform experiencing the problem
- Right click on the screen and select ‘Inspect’
- Refresh the page
- Select ‘Console’
- Take a screenshot of the information displayed — you may need to scroll down
- Select 'Network'
- Take a screenshot of the information displayed — you may need to scroll down
- Send this back to us
Please see the below video for a step by step guide on how to report glitches: