Updating Passwords

Modified on Thu, 07 Mar 2024 at 03:28 PM

If you are changing your password on your profile, your new password will need to be at least 8 characters long. 


If the password is too short, the below error message will appear:


Please click here to find out how to change your password. 


If you are a teacher changing a password for a student who is unable to log on, the below error message will appear if the password is less than 8 characters:



Please click here to find out how to change a student's password.

 

If you enter an invalid username or password 10 times in the space of 5 minutes, your account will be locked and the below error message will appear:


You will need to wait 5 minutes before you can enter your password again, or you can reset your password following these steps


Once your password has been updated, you will be able to log in with your new password. 


If a student is locked out, their teacher can reset their password following these steps, and the student will be able to log back on immediately with their new password. 

 

 

 




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